Tri Team Transport Terms & Conditions

1. Pickup and delivery.
2. Packing, and labeling.
3. Restricted items.
4. Fragile items.
5. Delayed items.
6. Insurance.
7. Payment.
8. Cancellation and refund policy.
9. Guaranties and warranties.
10. Damaged items.
11. Lost items.

1. Pickup and delivery:
   • Tri Team Transport requires that you drop off your bicycle and bag that we are transporting for you at one of our Partner team facilities or bike shops prior to the scheduled pick up time. You will find these times on our logistics page. If your bike arrives later than your deisgnated deadline, Tri Team Transport will not be responsible for getting your bicycle to your race. Under special circumstances, other arrangements may be made at the customer's request; however, please be advised that additional fees may apply.
   • Customers who fail to drop-off their belongings prior to the deadline cannot receive a refund.
   • After your race, you are responsible for returning your bike to us at the drop-off location within the times stated on our logistics page.
   • Tri Team Transport and your local bike shop will not be held responsible for any damages resulting from the normal delivery process or from fire, theft, or an act of God while your bicycle is in their possession.
   • Tri Team Transport pick-up and drop-off locations will be listed on the logistics page. If we are not allowed to setup at the race site, setup wll be at the host hotel, motel, resort, or other location which is as convenient and as near as possible to the race venue.
   • Tri Team Transport requires a photo identification at pick-up of the person authorized to claim the bicycle and other items.
2. Packing, and labeling:
   Please note that Tri Team Transport, or any governing authority, i.e. TSA, may open and inspect any item at any time without notice to you.
   • Every bicycle, race bag, and wheel bag must have a bag tag with all your contact information on it. Also, please place some sort of identification inside every bag.
   • All items must be packaged securely in your race bag and wheel bag. Tri Team Transport does NOT accept liability if it is determined that damage occurred due to the bag not being packed securely.
   • Tri Team Transport will NOT be held liable for pre-existing damage to any items.
   • Do NOT send a race bag, wheel bag, luggage, or travel case that does not completely close or that is over-stuffed.
   • The weight limit for all race bags, wheel bags, luggage, and travel cases is 20 pounds.
3. Restricted items:
   
   • Do not send anything deemed dangerous or harmful, for example explosives, flammable liquids, etc.
   • If you have a questionable item, we recommend that you do NOT ship it. If this is an essential item, please contact Tri Team Transport at 512-496-4156 or Natasha@triteamtransport.com for more information.
4. Fragile items:
   The following items will not be covered by our insurance. Please do not pack the following items in your gear bag, if you do it will be at your own risk:
   Audio and video equipment, cameras, i-Pods, MP3 players, GPS devices, power taps, power meters, heart-rate monitors, sunglasses, and any other breakable items.
5. Delayed items:
   In the event that your bicycle and other items are not picked up or delivered on time, reasonable efforts will be made to ensure the item(s) are returned to you as soon as possible.
   • Tri Team Transport assumes NO liability for delay, which may occur as direct or indirect acts of God, breakdown in transportation equipment, traffic or road construction delays, accidents, riots, terrorism, strikes, or anything beyond the control of Tri Team Transport. Tri Team Transport will not be liable for resulting costs.
   • Tri Team Transport is NOT responsible if items are delayd due to an athlete not being available for pick-up or delivery.
6. Insurance:
   Tri Team Transport has a full cargo insurance policy in place. Your items will be insured at fair market value at the present time.
   • Cargo insurance coverage covers the physical loss or damage of bicycles, race wheels, and race equipment.
   • Cargo insurance does not cover loss of use or loss of income associate with the physical loss or damage of items.
7. Payment:
   Tri Team Transport will accept cash and checks which can be handed to or mailed to us or you can pay online when registering via PayPal. Tri Team Transport requires payment before you drop-off your bicycle and other items for transport.
8. Cancellation and refund policy:
   You can choose to rollover your reservation to another race that Tri Team Transport serves within the calendar year or receive a 100% refund (less PayPal fees) if you cancel your race plans and notify us in writing within a minimum of 45 days advance before your scheduled vent. After that, Tri Team Transport will honor a 50% refund (less payPal fees). Please contact us if you have a special circumstance.
9. Guaranties and warranties:
   Tri Team Transport provides NO guaranties or warranties. Tri Team Transport shall NOT be held liable for items not properly packaged in race bags and wheel bags. Tri Team Transport cannot be held liable for items that are stolen from the inside of bags that were not properly secured.
10. Damaged items:
    Tri Team Transport shall NOT be held liable for minor damage arising from the normal wear and tear of transporting bicycles, race bags, and wheel bags. This includes but is not limited to minor dings, scratches, scuffs and dents, etc.
    
    Tri Team Transport does not accept claims for items that were not secured properly in race bags or wheel bags.
    
    If, however, Tri Team Transport establishes that damage did take place beyond the normal wear and tear of an item, then the following will happen: Tri Team Transport will evaluate if the damaged item and a decision to repair or replace a damaged item will be Tri Team Transport's responsibility.
    
    Please comply with the following rules to receive your claim:
    
    • We must receive notice of a claim due to damage within 48 hours of the scheduled delivery date.
    • Notice of claim may be done via email to Natasha@triteamtransport.com.
    • Written documentation supporting the amount of your claim must be delivered to us within 30 calendar days after we receive your notice of a claim. Such documentation may include original purchase invoices, estimates, or invoice for repair, expense statements, appraisals or other records. These documents must be verifiable to our satisfaction.
    • Claims may be files with Tri Team Transport only, and not the Partner Bike Shop.
11. Lost items:
    Any deliveries which are lost while in Tri Team Transport's possession, please submit a claim in writing no later than 7 business days after loss occurred.
    

Tri Team Transport, LLC. reserves the right to modify, change or supplement these Terms and Conditions without notice.